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ServiceNow - Finding a Resource (Case, Change Request, etc...)

If you are looking to find Cases or Change requests, there are several ways to go about doing so.

  • Navigate to the ServiceNow Backend* In the upper right corner of the interface, click on the magnifying glass and put the case number in there, and hit enter You can also navigate to the All Cases table or All Change Requests table and run a search on the table
  • Go to the ServiceNow BackendIn the Navigation bar
  • For Cases: Search for Case, and either look for the Cases option under the Armory heading, or the All option under the Customer Service, Cases heading.* For Change requests: Search for Change in the navigation bar and either look for the Change Requests option under the Armory heading, or the All option under the Change heading.
  • Using the quick search bar, you can enter the parameters of the case number and use it to filter the table. Wildcards will also be accepted.